Warranty and Returns Policy

This policy applies to Skipper systems purchased by consumers directly from rdGizmo For You LTD.

It does not limit any statutory rights available under applicable consumer law.

1. Fourteen-day right of withdrawal

When Skipper is purchased through a distance sale, a consumer may withdraw from the purchase without giving a reason within 14 days of receiving the product.

To exercise this right, contact us before the withdrawal period expires:

Your notice should clearly state that you wish to withdraw from the purchase and should include:

Your name
Order number
Delivery date
Contact details

A model withdrawal form may also be provided with the order, although its use is not compulsory.

2. Returning a withdrawn order

After notifying us of withdrawal, the complete Skipper system must be returned within 14 days.

Unless otherwise agreed, the customer is responsible for the direct cost of returning a non-defective product. We recommend using an insured and trackable delivery service.

The system should be returned with:

The central unit
Display and accessories
Camera, microphones, speaker, and supplied cables
Power equipment
Documentation
Original packaging where reasonably available
Any other components included with the order

The customer may inspect the system as they reasonably would in a physical shop. The customer may be responsible for diminished value caused by handling or use beyond what is necessary to establish the product’s nature, characteristics, and basic operation.

3. Withdrawal refunds

Where the withdrawal right is valid, we will refund:

The product price
The cost of the least expensive standard delivery option originally offered

Additional costs resulting from a more expensive delivery method selected by the customer are not refundable unless required by law.

The refund will normally be made using the original payment method.

We may withhold the refund until the returned system has been received or the customer provides evidence that it has been sent back, whichever occurs first.

4. Legal guarantee

Skipper is covered by the applicable legal guarantee of conformity.

For consumer purchases within the European Union, this provides a minimum two-year guarantee beginning on the date the product is delivered.

The product should:

Match its description and agreed specification
Include the promised components and functionality
Be suitable for its normal intended purpose
Be supplied with the necessary instructions and updates
Meet the quality and durability that may reasonably be expected

5. Faulty or non-conforming products

Depending on the circumstances and applicable law, the available remedy may include:

Repair
Replacement
A proportionate price reduction
Cancellation of the purchase and refund

Repair or replacement will be provided without charge where required by the legal guarantee, unless the requested remedy is impossible or legally disproportionate.

A price reduction or refund may be available where repair or replacement is impossible, has not been completed within a reasonable period, causes significant inconvenience, or the fault is sufficiently serious.

6. Reporting a fault

Please contact us and:

Include, where available:

Order number
Product serial number
Description of the problem
When the problem began
Photographs or video
Relevant error messages or diagnostic logs
Troubleshooting already attempted

Do not return the system before receiving return instructions.

Where a valid legal-guarantee claim requires the system to be returned, we will provide appropriate instructions and cover the reasonable return costs as required by law.

7. Software and security updates

Skipper contains software that forms part of the supplied product.

Updates necessary to maintain conformity, functionality, and security will be made available in accordance with applicable law and the stated support arrangements.

The customer is responsible for installing an update within a reasonable period after being informed of its availability. Failure to install an update may affect responsibility for a problem caused solely by the missing update, where the customer was properly informed and the installation instructions were adequate.

8. What is not normally covered

The legal guarantee does not generally cover a problem caused after delivery by:

Accidental or deliberate damage
Liquid, heat, corrosion, impact, or unsuitable environmental exposure outside the stated operating conditions
Incorrect power supply or wiring
Installation contrary to the supplied instructions
Unauthorised repair or modification
Unsupported third-party accessories
Misuse, neglect, or failure to perform stated maintenance
Normal wear of consumable or replaceable items

These exclusions do not apply where the underlying problem was caused by an existing product defect, inadequate instructions, or another matter for which the seller is legally responsible.

9. Data before service or return

Before returning Skipper for service, the customer should back up any locally stored information they wish to retain and remove information that is not required for diagnosis where reasonably possible.

Repair or replacement may require software reinstallation or system reset. We will take reasonable care but cannot guarantee preservation of locally stored customer data during repair.

Any customer data accessed during authorised support will be handled in accordance with the Privacy Policy.

10. Transport damage

If the package arrives visibly damaged, photograph the packaging and product and contact us promptly.

Keep the packaging and all supplied components until the issue has been assessed.